Terms of use

This site is operated by Coyote Group Ltd, a private limited company incorporated and registered in England and Wales with company number 09828973 and whose registered office is at 10 Queen Street Place, London EC4R 1AG (“We” or “us“).

We are a limited company supplying centrally-hosted software to the property management industry.

To contact us, please email info@coyote.co.uk.

By using our site, you confirm that: (a) you have read and accept the terms of the SaaS and Ancillary Services Agreement between us and your employer (the “Agreement“) and these terms of use (together the “Terms“); (b) you agree to comply with all of the Terms; and (c) you are an Authorised User (as defined in the Agreement).

If you do not agree to the Terms or the Agreement has either not been entered into or has terminated, you must not use our site.

Any capitalised but undefined term in these terms of use shall have the meaning given to it in the Agreement. We recommend that you print a copy of the Terms for future reference.

These terms of use refer to our Privacy Policy (the “Privacy Policy“), which also applies to your use of our site and sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

If there is any conflict or inconsistency between these terms of use, the Agreement and the Privacy Policy then: (a) the Agreement shall prevail over these terms of use and our Privacy Policy; and (b) these terms of use shall prevail over our Privacy Policy.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated in March 2019.

We may update and change our site from time to time to reflect changes to our services, our products, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

Our site is available in consideration of you paying the Fees in accordance with the Agreement.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

If you choose, or you are provided with, a user identification code/log-in details, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code/log-in details or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with the Terms.

You are also responsible for ensuring that only Authorised Users access our site through your internet connection and that they are aware of the Terms and other applicable terms and conditions, and that they comply with them.

If you know or suspect that anyone other than you knows your or any other Authorised Users, user identification code/log-in details or password, you must promptly notify us.

Save for the Customer Materials, we are the owner or the licensee of all Intellectual Property Rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Except for material that you have specifically added, you may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may only draw the attention of Authorised Users within your organisation to content posted on our site.

Except for material that you have specifically added, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

The content on our site is provided for general information only. It is not intended to amount to advice or information on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site (including ensuring your own records are in line with any of the content on our site).

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Where our site contains links to other sites and resources provided by third parties (including data feeds provided by third parties), these links and such data are provided for your information only and may not be accurate. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

If you wish to complain about information and materials uploaded by other users please contact us on info@coyote.co.uk.

We do not warrant that your use of our site will be uninterrupted or error-free or that the site and/or the information obtained by you through any service provide by us will meet your requirements. We are not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that our site and any associated services may be subject to limitations, delays and other problems inherent in the use of such communications facilities. As a result, except as stated in the Agreement otherwise, we exclude (to the fullest extent permitted by Applicable Law) all other conditions, warranties or other terms which might have effect between the us or be implied or incorporated into the Agreement, whether by statute, common law or otherwise, including the implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation and for breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

Subject to the above, we shall not be liable to you whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Agreement for:

Whenever you make use of a feature that allows you to upload content to or change any content on our site, or otherwise cause us to be supplied with Customer Materials, you must comply with our acceptable use policy. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of this warranty.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with our acceptable use policy as amended from time to time or is alleged to be in breach of the Intellectual Property Rights of a third party.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their Intellectual Property Rights, or of their right to privacy.

You are solely responsible for securing and backing up your content.

When you upload, change or post content to our site, or otherwise cause us to be supplied with Customer Materials, you grant us a perpetual, royalty-free, worldwide, non-exclusive licence to use the Customer Materials to provide the Services and such other services that we provide (including services to our other customers, provided that the Customer Materials are only used on an anonymised basis). You also grant us the right to use your company name, logos and emblems in connection with our marketing campaigns and PR activities (including the right for us to describe the nature of the Services provided to you under the Agreement on our website and in mutually agreed press releases).

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

You may not provide any link to our home page and must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our site must not be framed on any other site.

These terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

You are not permitted to use any of our trademarks, logos, copyright or other intellectual property rights without our approval.