Privacy policy

This is version 41119763.2, updated on 14th December 2020.

Coyote Group Ltd (”We”) are committed to protecting and respecting your privacy.

This policy (together with our Terms of Use and our Acceptable Use Policy ] (the “Terms of Use“) and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you carefully to understand our views and practices regarding your personal data, how and why we are using your data, and how we will treat it. By using our website, application or online services (our “Service”), you are accepting and consenting to the practices described in this policy. This privacy policy supplements other notices and privacy policies and is not intended to override them.

For the purpose of the Data Protection Act 2018 (the Act), the data controller is Coyote Group Ltd of 3rd Floor The Monument Building, 11 Monument Street, London EC3R 8AF. If you have any questions, comments or requests regarding this privacy policy or our privacy practices, please contact info@coyote.co.uk.

Our site is not intended for children and we do not knowingly collect data relating to children.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Information we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We will collect and process the following data about you:

Cookies

When you use our Service, we may assign your device one or more cookies or other technologies that distinguish you from other users of our Service. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. If you are using our mobile application, we use mobile device IDs (the unique identifier assigned to a device by the manufacturer), or Advertising IDs (for iOS 6 and later), instead of cookies, to recognise you. We do this to store your preferences and track your use of our app. Unlike cookies, device IDs cannot be deleted, but Advertising IDs can be reset in “Settings” on your Phone. For more information about how we use cookies please see https://coyotesoftware.co.uk/cookie-policy/.

Uses made of the information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending marketing communications to you via email or text message (subject to the section on “Marketing” below). You have the right to withdraw consent to marketing at any time by contacting us.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data.

We use information held about you in the following ways:

Information you give to us. We will use this information:

Information we collect about you. We will use this information:

Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Marketing Communications from us

If you are an existing customer (and you have not opted out of receiving marketing), or if you have otherwise consented to receiving marketing communications, we may contact you by electronic means (email or SMS) with information about:

Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time].

Where you opt-out of receiving these marketing messages, this will not prevent us using your personal data to contact you other than for marketing purposes (e.g. where we need to contact you as a result of a product/service purchase, warranty registration, product/service experience or other transactions).

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosure of your information

You agree that we have the right to share your personal information with the following parties for the purposes set out in the section “Uses Made of Your Information” above:

We will also disclose your personal information to third parties:

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Where we store your personal data

The data that we collect from you will only be transferred to, and stored at, a destination outside the European Economic Area (including the UK) (”EEA”) where either your consent has been obtained, the data is being transferred to a country which is subject to a finding of adequacy by the European Commission and/or we have put in place standard data protection clauses. Where a transfer takes place, the data may be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the delivery of our services, the processing of your payment details and the provision of support services. Coyote Group Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Your rights

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. Please see below for more details about your rights.

You have the right to:

You have the right to complain to the Information Commissioner’s Office (ICO) about the manner in which or otherwise in respect of the manner in which we process your personal data. Whilst you are not required to do so, we would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Our Service may, from time to time, contain links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Please note that these websites have their own privacy policies and that we do not control these third-party websites, and are not responsible for their privacy policies. Please check these policies before you submit any personal data to these websites, plug-ins and applications.

Your provision of personal data to us may be a contractual and/or legal requirement depending on the nature of the personal data that is required. If you fail to provide such data this may (depending on the circumstances) mean that we will be unable to provide you with all or part of our Service.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.


You can find previous versions of Coyote’s Privacy Policy in the archive.